Yesterday i was supposed to submit my assignment to my tutor. But then last minute i discovered that my team mate didnt manage to include a "under construction" page to the website that we were to submit to our tutor. My team mate was supposed to do it on sunday, then i not so sure wether he did it or not so i posted a reminder message in our group discussion forum.... then that guy happily said that he forgot about it as we didnt discuss it in the group discussion..... KILLL.... and then he also said that he didnt have a CD writer with he so he couldnt burn the CD with the additional page for submission. So me and my friend pek cek and decided to volunteer to do it lor...

So i went about to submit the assigment which was due yesterday today... hahaha... the postage was 80 cents wor.. First time i submit my assignment using the correct postage amout... lalalala

Well... i came back from my lunch and the receptionist informed me to go into the boss room for a while. So i thought that he wanted to scold me or something.... die... But the lo and behold, my boss tell me that there is something wrong with his system, something about a virus that in present in his laptop and that he couldnt work on it at all. So i went about to check whats causing the issue... i restarted his PC and saw the virus detected prompt, then i also saw a spyware scanning software that is trying to start scanning... so i let it scan.. but then halfway i got the MS error report thing... The popup that lets you decide wether or not to submit the error report, dun submit, or debug. So i choose not to submit cause i dun think it works for this case, but then once i clicked the button, the system auto refreshes the screen and back to the original MS popup. So i tried the same option again, and same thing happen, and so i pek cek try the submit option..... And guess what... the screen refresh itself again and the popup come again..

Then i tested to reboot into safe mode to try to do a diagnostic test on the laptop.... but still cannot.... KILL... so i tried to restore working confgurations setting... also cannot.. also same..always hang at the same MS popup... haizz.. Whats interesting is that i saw an icon for online dating service on the desktop, which would mean that a spyware/adware is definately installed on the laptop...because... MY BOSS IS MARRIED!!! why would he need an online dating service... So i did the final thing that i could do which was to do a system restore to last friday settings... which would definately work... hahaha

So i fix the problem... and went back to me desk, then my boss come back from meeting ask me wat happen. Then i say got some weird antispyware remover program installed... and i ask him if he installed anything... Then he say.. nope.. i dun think i installed any programs.... So in my mind i was saying "If u neber install the thing... you think casper help u install one ar!!!"... wanna bluff also dun give this kinda of excuse lar... haizz... lousy actor.. So this is the end of my todays complain...

Hmm... long time neber post any blogs liao... I was simply too busy doing all my assignments during the past month... even had to do research on the functionalities of a blog site and what kind of functionalities should a blog hosting site offer..

Well.... 5 more days and i am officially working in my new place for 3 months liao... Times flies past really quickly when u are not in pain... haha. I can still remember dreading to reach my office in the morning when i was doing my helpdesk work at some undisclosed bank..

Wah liew eh..... just got off the phone for a helpdesk number for a software that my company is using. I told them specifically what the error message that i am facing, i even sent them a screendump of the error message as requested of them. All the above was done at 10.12am in the morning. While i was on the phone with the helpdesk representative, she told me that she would have to go and look it up. Then i said ok, and i waited for their response. Well.... i waited and waited until 2++ pm then i received another email from them asking me if there were any other popups that occured before the one i sent them. I said no, then that person ask me to check my configurations which i did... then that person say that she has to go back and check again... which i say ok. BUT THEN... i told her to call me back once she has checked.........which she didnt call....after around 1hr. Then i get fed up and called them back.... i have to call them at malaysia back to check on her progress cause it is taking too long and i have explained to her to call me back once she has checked, so i called her and she said that she has sent an email to me explaining the steps to take.... but i said TO CALL.... haizz...

Feeling very irritated at the service level, i decided to get more info out of the person before hangin up the line, cause i think i will take another centry for that person to check for me again and email me back instead of calling me back lor. But the answers that person give is "I not sure", you have to test it on ur test server. Which i replied that i dont have any test servers. Then that person says that "YOU DONT HAVE ANY TEST SERVERS!!" with the voice like see me no up like that voice.... make me so angry.. Then i said :"YES I DONT HAVE A TEST SERVER".. so how do i ensure that the script you send me works. So i ask that person what should i do in the event that the script fails... she says... "Call us back" and we will check again.... Good liao lor, firstly, u dont gurantee that the scripts work, secondly u make stupid unresponsible remarks to customers, thirdly you are not giving the best solutions to your customers, you just give the solutions that you think will work.... WTF...haizz.. Make me so the fed up that i nearly wanted to speak to the manager.... which makes me feel another feeling.... "Was i this lousy when i was working as a Helpdesk analyst last time????".... hmmm...

My message for this blog today is that..... "*A**" software technical support sucks!!!!!!